FREQUENTLY ASKED QUESTIONSHelping you get the most out of our services.
There are so many things to consider when ordering your wedding stationery. Despite trying to keep things as simple as possible we still have certain procedures we follow to try and make things as clear as possible.
Here are some of the most frequently asked questions that we received from customers. Hopefully it will help answer some of your questions. If you need any further assistance please do get in touch.
Do I have to order a sample?
Whilst you do not have to order a sample, we would definitely recommend it to avoid any expensive issues further down the line.
You can order a sample of any of our save the date or invitation designs via this website. Simply find the design you like and order your free sample and we will do the rest.
If you can’t find a design which is quite right then you may want to consider working with us on a bespoke project.
Do you offer a colour matching service?
Yes – we offer a free colour matching service across our entire range of wedding stationery. We have access to 100’s of different ribbon and card colours to choose from. Most colour options are listed in the product options but if you have a different colour please let us know. Sometimes it may be necessary for you to post us a fabric swatch to ensure a more accurate match.
Can we personalise the wording on our invitations?
Yes ofcourse. All designs are bespoke and therefore all wording can be personalised for you.
Can we choose the font style on our invitations?
Absolutely. We have 20 standard font choices for you to choose from. If you want a different one please let us know. There will be a £10 charge applied to your order for creating new template proofs for you.
Will you use a courier service to ship our order out?
Yes. orders are shipped out on a 24 hour courier service – tracked and signed for. Usually we will use Parcelforce or UK Mail. We charge a flat fee of £10.00 per order for shipping. AM delivery is available by special request and is £5.00 extra.
Smaller orders may be sent via Royal Mail recorded delivery and charged for accordingly.
Can we collect our order?
Yes. If you live local to our head office in Heald Green, Cheadle, Stockport (near Manchester Airport) then you are welcome to collect your order from us but this service is only available with prior arrangement. Alternatively if you live locally to one of our design consultants then collection shouldn’t be a problem but shipping costs will still apply.
When do we need to send out our invitations?
It depends how excited your are!! Traditionally invitations are sent out approx. 3 months before your wedding but more and more couples are sending out their invitations earlier than this so as to give their guests plenty of notice during popular holiday times and to maybe satisfy their caterer’s deadline dates for final numbers.
Once your order is confirmed we can help you with scheduling your order to ensure you have them in good time.
When should we send out our Save the Dates?
Save the Date Cards are most often sent out 12-18 months before your wedding.
When is our deposit payment due?
Once you know that you definitely wish to place an order with us please get in touch with your final numbers. We will email you with a copy of your order form. Your deposit payment is due immediately in order to secure your order in our schedule. We will not order any materials until this deposit payment has been received.
How can we pay our deposit?
Once your order is confirmed we will email you a copy of your Order Form which will include all of the details of your order alongwith our bank details as we prefer a bank transfer where possible. We do, however, also have a debit & credit card machine (2.75% charge will apply). Do NOT email us your card details – if you wish to pay be card then please telephone us.
When is the balance payment due?
Your balance payment is due on completion PRIOR to shipping .. or on collection. No orders will be shipped until we have received your payment.
Do you offer any Discounts?
No, I’m afraid our prices have been carefully calculated and are as competitive as possible. We are unable to offer any discounts on any products.
Do you create stationery for other events and occasions?
Our standard range of designs have been created just for weddings but if you are looking for stationery for a different occasion then please contact us via the bespoke page on the website.
We have experience in creating stationery for Christenings, Birthdays, Bah Mitzvahs, Anniversaries, Corporate Events, Charity Events and Funerals.