FREQUENTLY ASKED QUESTIONS
Here are some of the most popular questions I get asked but if you want to ask something else then feel free to contact me. There's no such thing as a silly question.There are so many things to consider when ordering your wedding stationery. Despite trying to keep things as simple as possible it can still get confusing!
Here are some of the most frequently asked questions that we have received from customers. Hopefully it will help answer some of your questions.
If you need any further assistance please get in touch.
Do I have to order a sample?
Whilst you do not have to order a sample, we would definitely recommend it.
You can order a sample of any of our save the date or invitation designs via this website. Simply find the design you like and order a sample and we will do the rest. We offer one free personalised sample, there is a £5 charge for each additional sample.
Do you offer a colour matching service?
Yes – we offer a free colour matching service on any design you see on our website. We have access to 100’s of different ribbon and card colours to choose from. Sometimes it may be necessary for you to post us a fabric swatch to ensure a more accurate match.
Can we personalise the wording on our invitations?
Yes of course.
All wording and font styles can be personalised for you with any design.
We have some downloadable resourses to help or we can email you options when you decide to place an order.
We have around 40 font options for you to choose from. If you want a different one please let us know as we have 100’s available on our computer. A charge may apply for a specific font if we don’t already have it.
What information should we add to our invitations?
We can help with your wording options, we have several templates for you to consider. The amount of information you need to include will depend on the day/event you have planned.
Key points to add:
- Names, date, venue, timings
Extra optional details include:
- Gifts
- Children
- Social Media
- Dress Code
- Menu
- RSVP
- Website/QR Code
- Accommodation
- Taxis/Parking
- Directions/Transport
- Itinerary
Can we add a QR Code or wedding website to our in?
Yes we can certainly add any QR codes or wedding websites to your invitations. However we do not create these for you, you will need to build these yourself on various platforms.
If we can't see what we are looking for on your website do you create bespoke designs?
Yes, we do offer a bespoke design service. We charge a £50 fee for setting up a new design template. For more complex designs prices may vary. Please feel free to contact us to discuss your requirements.
Whatever ideas, themes or budget you have in mind, we want to make your vision and dream become a reality. You name it, we can create it!
How many invitations should I order?
Whilst you do not have to order a sample, we would definitely recommend it.
Invitations are usually sent one per couple or even one per household/family members. We would recommend that you order a few spares; for forgotten guests, upgrading evening guests to day or even as a special keepsakes.
How long will my order take?
We can usually turn most orders around in 2-4 weeks. This is from placement of your order and payment of your deposit.
We would suggest adding a further week to this timescale if you choose to order a sample…which we highly recommend.
Will you use a courier service to ship our order out?
Yes, orders are shipped out on a 24 hour courier service – tracked and signed for. Usually we will use Parcelforce or UK Mail. We charge a flat fee of £15.00 per order for shipping. AM delivery is available by special request and is £5.00 extra.
Smaller orders may be sent via Royal Mail recorded delivery and charged for accordingly.
If you live local to our home office in Cheadle Hulme, Stockport then you are welcome to collect your order but this service is only available with prior arrangement.
When do we need to send out our invitations?
It depends on how excited your are!! Traditionally, invitations are sent out approximately 3 months before your wedding but more and more couples are sending out their invitations earlier than this. believe in giving your guests plenty of notice – especially during popular holiday times. You may also need to satisfy your venue or caterer’s deadline dates for final numbers.
We can help and advise you with scheduling your order to ensure you have them in good time.
When should we send out our Save the Dates?
Save the Date Cards are most often sent out 12-18 months before your wedding.
When is our deposit payment due and how can we pay?
Once you are ready to place an order we will email you with a copy of your order form and invoice for the deposit payment ( 50%). Your Order Form which will include our bank details. Bank transfer is our preferred method of payment but you may also send the money by paypal upon request.
Your deposit payment is due immediately in order to secure your order in our schedule. We will not order any materials until this deposit payment has been received.
When is the balance payment due?
Your balance payment is due on completion PRIOR to shipping or collection.
No orders will be shipped until we have received your balance payment.
Do you offer any Discounts?
No, We’re afraid our prices have been carefully calculated and are as competitive as possible. We are unable to offer any discounts on any products.
I have more questions...can I get in touch with you?
Yes of course!
We understand there are lots of options and it can get confusing deciding which is the best fit for you. Feel free to book a consultation or get in touch via email or telephone, just click here for details.
